Terms of Service

Terms of Service – Viking Heragon (EU & North America)

Effective Date: [Insert Date]

These Terms of Service govern your use of the Viking Heragon website and the purchase of our jewelry. By using this site, you agree to these terms.

1. LEGAL COMPLIANCE & ELIGIBILITY

  • North America: You must be at least 18 years old (or the age of majority in your state/province) to use this site.

  • Europe: We comply with the General Data Protection Regulation (GDPR) and the UK GDPR. Your privacy rights are detailed in our Privacy Policy.

2. PRICING AND TAXES

  • USA/Canada: Prices are typically displayed excluding sales tax. Sales tax will be calculated at checkout based on your shipping address.

  • EU/UK: Prices displayed include VAT (Value Added Tax) where applicable, unless otherwise stated.

  • Customs/Duties: For international orders, the customer is responsible for all import duties, customs fees, and local taxes.

3. RIGHT OF WITHDRAWAL (EUROPEAN UNION & UK ONLY)

Under EU and UK consumer law, customers have the right to cancel and return their order within 14 days of receiving the goods, for any reason and without justification.

  • Exclusions: This does not apply to custom-made or personalized jewelry.

  • Process: To exercise this right, you must inform us via email. You are responsible for the return shipping costs.

4. RETURNS & REFUNDS (NORTH AMERICA)

For customers in the USA and Canada, returns are accepted within [X] days of delivery. Items must be in original condition and packaging. Shipping costs are non-refundable.

5. WARRANTY & "AS IS" SALES

  • USA Specific: TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

6. LIMITATION OF LIABILITY

Viking Heragon shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the product.

7. DISPUTE RESOLUTION & ARBITRATION

  • North America: Any dispute arising from these terms will be settled through binding arbitration in [Insert City/State], rather than in court, except for small claims.

  • Europe: If you are a consumer in the EU, you may use the European Commission’s Online Dispute Resolution (ODR) platform at [ec.europa.eu/consumers/odr].

8. GOVERNING LAW

These terms are governed by the laws of [Insert Country/State].

  • Site: https://vikingheragon.com/

  • E-mail: [support.vikingheragon@gmail.com]