Shipping & Delivery Policy – Viking Heragon

Last Updated: [Insert Date]

At Viking Heragon, we ensure that your jewelry is forged with care and delivered with the speed of a raiding party. We ship our Norse treasures to warriors and shield-maidens all over the world.

1. Processing Times

Every piece of jewelry undergoes a final inspection before it sets sail.

• Standard Items: Orders are typically processed and dispatched within 1–3 business days.

• Custom/Engraved Items: Please allow 5–7 business days for our master smiths to personalize your piece.

• Note: During high-demand seasons (like Yule/Christmas), processing may take slightly longer.

2. Shipping Rates & Methods

We partner with the most reliable "navigators" (DHL, FedEx, UPS, and local postal services) to ensure safe passage.

• Standard Global Shipping: [Insert Price, e.g., $9.90] or FREE on orders over [Insert Amount, e.g., $75].

• Express Priority Shipping: [Insert Price] for those who need their conquest delivered urgently.

3. Estimated Delivery Times

The journey depends on your location. Here are our typical estimates:

• Europe & UK: 7–22 business days.

• North America (USA/Canada): 5–22 business days.

• Australia & New Zealand: 7–22 business days.

• Rest of the World: 10–22 business days.

• Please note: These are estimates. Weather, high seasonal volume, or customs delays can occasionally affect the voyage.

4. Tracking Your Conquest

Once your order leaves our arsenal, you will receive a Shipping Confirmation Email with a tracking number. You can follow the journey of your package through our [Tracking Page].

5. International Customs, Duties & Taxes

For our international clan members:

• Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country.

• Viking Heragon is not responsible for these charges. They are the sole responsibility of the customer.

• We recommend checking with your local customs office for specific rules and costs.

6. Shipping Insurance & Lost Packages

All shipments are tracked for your peace of mind. If your package is lost in the "mists" (transit), please contact us at [support.vikingheragon@gmail.com]. We will launch an investigation with the carrier and, if necessary, send a replacement or issue a refund.

7. Incorrect Address

The "navigator" is only as good as the map provided. Please ensure your shipping address is correct at checkout. Viking Heragon is not responsible for orders delivered to an incorrect address provided by the customer.